Zap Helpdesk App is a game changer solution in turning your Out-Of-Box Dynamics 365 Customer Service module to an advanced Customer Support system competing in the likes of Zendesk or Freshdesk!
Our vision arises from the fact that Dynamics 365 for Customer Service is not a product but a super advanced platform.
The app has tons and tons of features and functionality which has been built over years of experience and feedback from our customers. Our team is constantly evolving the app with newer features added in every iteration.
Before getting in to more details, check out our Blog: How to design a Customer Support process when using Dynamics 365 for Customer Service?
A super major version of Helpdesk (2022) has just been released…Below are some new additions:
- Noise-Free Conversation History
- Track Case field changes
- Update Email (Ability to respond back to Requestor with full history of email and portal communication threads)
- Email Commands: Perform activities on Case directly from your inbox!
- Recent Case Updates Panel (Easily know which Cases have new updates and what those updates are)
- Dedicated Notifications module – In-App + Email Notifications. We will be including most of the notification scenarios which are needed during the support process.
- Ability to have attachments and inline images be copied over to your Azure… so that those could be accessible even by your requestors
- Send Case creation acknowledgement email to Requestor based on business or calendar hours.
+ Many more features!