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Latest Updates (Oct 2020)
New App Released: Zap Notifications/ Alerts: Create In-App Notifications for Announcements,Trigger-based Notification(Case\Lead assigned), Recurring Notification, Form Based Notification
New App Released: Zap Case Time Tracker (Free): Track and log time spent by support agents directly on Case form.
Zap Report Scheduler App now works with Power Apps (Model-Driven) too! (Schedule Reports, Views, Excel Templates + Generate & Email PDF/Excel of Reports or Document Template using Workflows)
Most Zap Apps now work with Power Apps as well as Dynamics 365 CE
Why Zap Apps?
Add New Capabilities
Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.
Start With Confidence
Try any of our apps for free before you buy it. We offer a 15-day trial period for all our apps
Get Support 24/7
Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.
Our Solution Offerings:
We build Apps (Extensions) for:
ZAP APPS
Zap All-in-One Annual Subscrtipion
Get all apps under one simple annual Subscription plan! We add 1 New app to this plan every Quarter. Latest app added: Zap Notifications / Alerts (July 2020)
Zap Report Scheduler
Works With: Power Apps (Model Driven), Dynamics 365 CE
Schedule Reports (PDF, Excel), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint + Send Multiple Reports in Email using Workflow
ZAP Helpdesk – Email to Case (**Flagship App**)
Works With: Dynamics 365 CE
The ultimate Helpdesk App for Dynamics 365 CRM. Streamline Customer Service process and boost agent productivity!
ZAP Email Parser (Email to Any Record)
Works With: Power Apps (Model Driven), Dynamics 365 CE
Create Dynamics 365 CE / Power Apps Sales leads, Support cases, or any other Custom Entity record automatically by parsing email. Save hours of manual data-entry!
Zap Copy Record
Works With: Power Apps (Model Driven), Dynamics 365 CE
Copy / Clone / Duplicate records in Dynamics 365 CE / Power Apps in a single click! Save time on data-entry.
Zap Email Reader
Works With: Power Apps (Model Driven), Dynamics 365 CE
Read your emails within Dynamics 365 CE / Power Apps (Model-Driven) with ease using Zap Email Reader App’s – Outlook like interface. Save unnecessary clicks by using built-in Reading pane!
ZAP Attachment Viewer
Works With: Power Apps (Model Driven), Dynamics 365 CE
View all attachments from emails as well as notes in a single place. No more infinite clicking and scrolling for finding attachments which are deeply buried within Email activity and Notes records.
Zap Calendar Pro
Works With: Dynamics 365 CE
Build your own Custom Calendars from any entity in Dynamics 365 CE/CRM! (Activity Calendar ++)
Zap Notifications
Works With: Power Apps (Model Driven), Dynamics 365 CE
Create In-App Notifications for: Announcements,Trigger-based Notification (Lead\Case assigned), Recurring Notification, Form Based Notification
Zap Case Time-Tracker
Works With: Dynamics 365 CE
Track and log time spent by support agents on cases directly from Case form! This is a FREE App built by Zap Objects!
What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
How to view/preview consolidated list of all attachments within email or notes (tracked against a record) using @ZapObjects Attachment Viewer App for Dynamics 365 for Sales, Customer Service or Power Apps (Modal Driven)
In Microsoft Dynamics 365 CE for Sales and Customer Service, you can attach documents (or any other file) to notes (one attachment per note can be attached). Further, you can also track sent and received [...]
How to parse structured email data to create Case…automatically populating the case fields when doing email-to-case using @ZapObjects Helpdesk Email-to-Case App for Dynamics 365 for Customer Service CE
Zap Objects: Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Case Support process using [...]
How to design a support process (email-to-case) when using Dynamics 365 for Customer Service?
Dynamics 365 for Customer Service provides a very powerful platform for building Helpdesk system both - for external as well as internal company usage. This blog explains the various elements of customer support process (for [...]
Hard Facts
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