Latest Updates (Jul 2024)

1. New Version Released: Zap PSA Time Entry App (Track Time against Cases): Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!

2. New Version Released: Zap Helpdesk App (v68.0.1.9) :”Quick Response” feature added to Dynamics New Email Form – allowing agents to compose email faster by auto-populating recipients, subject & body. (link)

3. Completely Revamped: Zap Attachment Viewer (with drag-and-drop) (v29.1.1.9): This release doubles the features available earlier!!! Some of them are Improved UI, gallery view with Image Zoom-In / Zoom-Out, rename file names, delete attachments, 1-Click Actions: attach to email / Zip & Attach to Email / Attach to New Note / Zip & Download etc,  View attachments from related records etc.

4. New Version Released: Zap Copy Record App (v
– Now CLONE Field Service Work Orders in 1-Click (link)
– Now schedule a record to be CLONED at a later date e.g. creating recurring opportunities (link) ; creating recurring maintenance cases (link)

5. New Version Released: Zap Notifications App (v
– Now generate even Push Notifications! (link)
– Send In-App Notification when User/s are mentioned in Timeline of any record (link)

6. New Version Released: Zap Report Scheduler App (v 2 new monthly scheduling options added. e.g. schedule report for FIRST Monday of every month / Last Friday of every month / First of every month / Last date of every month etc (link)

7. New Version Released: Zap Email Parser App (v Support for creating multiple parsing rules for same field. Example: Email address from within email body could be extracted by searching for labels: “Email:”, “Email Address:”, “E-Mail:” etc. Now you can create multiple parsing rules for same destination field.

8. New Version Released: Zap Calendar Pro (Team Calendar + Map Any Entity Data to Calendar):
– Display activities in Team Calendar – color-coded by Owner. (earlier you could display activities color-coded only by activity type).
– Ability to set any event (custom entity) as recurring.

Why Zap Apps?

Add New Capabilities

Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.

Start With Confidence

Try any of our apps for free before you buy it. We offer a 15-day trial period for all our apps

Get Support 24/7

Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.

Our Solution Offerings:

We build Apps (Extensions) for:


Zap All-in-One Annual Subscription

Get all apps under one simple Annual Subscription plan!

Zap Report Scheduler

Works With: Power Apps (Model Driven), Dynamics 365 CE

Schedule Reports (PDF, Excel), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint + Send Multiple Reports in Email using Workflow

Zap Helpdesk (**Flagship App**)

Works With: Dynamics 365 CE

The ultimate Helpdesk App for Dynamics 365 CE/CRM. Streamline Customer Service process and boost agent productivity!

Zap Email Parser (Email to Any Record)

Works With: Power Apps (Model Driven), Dynamics 365 CE

Create Dynamics 365 CE / Power Apps Sales leads, Support cases, or any other Custom Entity record automatically by parsing email. Save hours of manual data-entry!

Zap Copy Record

Works With: Power Apps (Model Driven), Dynamics 365 CE

Copy / Clone / Duplicate records in Dynamics 365 CE / Power Apps in a single click! Save time on data-entry.

Zap Email Reader

Works With: Power Apps (Model Driven), Dynamics 365 CE

Read your emails within Dynamics 365 CE /  Power Apps (Model-Driven) with ease using Zap Email Reader App’s – Outlook like interface. Save unnecessary clicks by using built-in Reading pane!

ZAP Attachment Viewer (with drag-and-drop)

Works With: Power Apps (Model Driven), Dynamics 365 CE

View/Preview all attachments from Notes, emails and portal comments in a single place. Now even upload multiple attachments to notes using Drag-and-Drop!

Zap Calendar Pro (Schedule Anything)

Works With: Dynamics 365 CE

Team Calendar + Resource Scheduling + Add any table data to Calendar + Add Google Calendar Feeds

Zap User Adoption Tracker

Works With: Power Apps (Model Driven), Dynamics 365 CE

Improve User Adoption by tracking User-Actions (Lead Qualify, Cases Resolved, Opportunities Created, Emails Sent, Tasks Completed, Notes added etc.) & Logins.
This App was formerly called Zap Audit User Actions!

Zap Notifications Generator

Works With: Power Apps (Model Driven), Dynamics 365 CE

Generate Notifications in-bulk: onDemand OR based on Trigger OR based on Recurring Pattern! (In-App + Push + Email + Form Notifications)

Zap Time Entry (Case Time Tracking)

Works With: Dynamics 365 CE

Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!

Latest Testimonials

What Clients Say…

We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.

Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.

Impressed and appreciated – Thank you Julia & Co

Julia Laca

We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.

Rick Smith

As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).

William Henry

Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).

And as many have mentioned, the support from Zap team has so far been outstanding!

Susie Killburn

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