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Latest Updates (Sep 2022)
1. New App Released: Zap Time Entry App (Track Time against Cases + Timesheet): Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!
2. New Version Released: Zap Helpdesk App (v44.1.1.9) :A super major version of Zap Helpdesk has now been released. Some of the new features are: Case History, Email Reply – with ability to include full email and portal history in all new responses to customer, dedicated notifications module with all standard set of notifications built-in, Email Commands, and many more!
3. New Version Released: Zap Report Scheduler App (v 32.1.1.9):
1. When scheduling Excel or Word Template…user can now select even “Shared” personal excel template and “Shared” personal View
2. Automatic Retry for Report Generation using “Schedule Report” option: If due to any reason (eg report server busy), report generation fails… then we provide the option to retry report execution again after 1 minute… and then again if it fails then after 10 minutes. This retry mechanism would guarantee 99.99% delivery.
Why Zap Apps?
Add New Capabilities
Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.
Start With Confidence
Try any of our apps for free before you buy it. We offer a 15-day trial period for all our apps
Get Support 24/7
Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.
Our Solution Offerings:
We build Apps (Extensions) for:
ZAP APPS
Zap All-in-One Annual Subscrtipion
Get all apps under one simple annual Subscription plan! We add 1 New app to this plan every Quarter. Latest app added: Zap Time Entry (Case + Projects) (May 2022)
Zap Report Scheduler
Works With: Power Apps (Model Driven), Dynamics 365 CE
Schedule Reports (PDF, Excel), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint + Send Multiple Reports in Email using Workflow
Zap Helpdesk (**Flagship App**)
Works With: Dynamics 365 CE
The ultimate Helpdesk App for Dynamics 365 CE/CRM. Streamline Customer Service process and boost agent productivity!
**** Super MAJOR Version has just been Released (May 2022)!****
Zap Email Parser (Email to Any Record)
Works With: Power Apps (Model Driven), Dynamics 365 CE
Create Dynamics 365 CE / Power Apps Sales leads, Support cases, or any other Custom Entity record automatically by parsing email. Save hours of manual data-entry!
Zap Copy Record
Works With: Power Apps (Model Driven), Dynamics 365 CE
Copy / Clone / Duplicate records in Dynamics 365 CE / Power Apps in a single click! Save time on data-entry.
Zap Email Reader
Works With: Power Apps (Model Driven), Dynamics 365 CE
Read your emails within Dynamics 365 CE / Power Apps (Model-Driven) with ease using Zap Email Reader App’s – Outlook like interface. Save unnecessary clicks by using built-in Reading pane!
ZAP Attachment Viewer
Works With: Power Apps (Model Driven), Dynamics 365 CE
View all attachments from emails as well as notes in a single place. No more infinite clicking and scrolling for finding attachments which are deeply buried within Email activity and Notes records.
Zap Calendar Pro
Works With: Dynamics 365 CE
Build your own Custom Calendars from any entity in Dynamics 365 CE/CRM! (Activity Calendar ++)
Zap Audit User Actions
Works With: Power Apps (Model Driven), Dynamics 365 CE
Track User logins and Actions like Create / Update/ Delete, Lead Qualify, Lead Disqualify, Opportunity Won, Opportunity Lost, Case Resolved, Case Cancelled, Email Sent, Task completed, Phone Call completed, Notes added etc
Zap In-App Notifications Generator
Works With: Power Apps (Model Driven), Dynamics 365 CE
Generate Notifications in-bulk: onDemand OR based on Trigger OR based on Recurring Pattern + Form Notifications + Email Notifications!
Zap Time Entry (Case + Timesheet)
Works With: Dynamics 365 CE
Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)! (**Just Released: May 2022**)
What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
Do you have visibility of Case Updates (email received / sent, status changed, priority updated, portal comment added,…) when using Dynamics 365 for Customer Service? – Lets see How Zap Helpdesk can help!
In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for a case OR some user added [...]
Display an Inline Notification (e.g. Account is on Credit Hold) in Case Form if a flag has been checked in related Customer record – when using Zap In-App Notifications App for Dynamics 365 for Sales, Customer Service & PowerApps
Recently we came across below requirement from our Customer: Display an inline notification in Case form "Customer is on Credit Hold. Please contact Account Manager before proceeding" if the related Customer record has "Credit Hold" [...]
Generate Email Engagement Report (email opens, links clicked, etc) and schedule to receive daily using Zap Report / View Scheduler App for Dynamics 365 Sales & Customer Service
Dynamics 365 for Sales & Service - Email Engagement allows to track when recipients opened your message, clicked a link, opened an attachment, or sent a reply. For more details, refer MSFT KB article. Recently, [...]
Hard Facts
Enjoy complete peace of mind with ZAP Apps