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Latest Updates (Sep 2023)
1. New Version Released: Zap Copy Record App (v 23.0.1.9): Now Copy Record even from One Entity To Another (e.g. Copy Record from Case To Opportunity (link) or Contact to Lead (link) )
2. New Version Released: Zap In-App Notifications App (v 53.0.1.9): Support for sending In-App Notification when User/s are mentioned in Timeline of any record (link)
3. New Version Released: Zap Report Scheduler App (v 33.0.1.9): Now automatically share the generated report download link to Teams channel. For details, refer blog: Automate the generation of Report and shared to Teams channel when using Zap Report Scheduler App (link)
4. New Version Released: Zap Helpdesk App (v44.1.1.9) :A super major version of Zap Helpdesk has now been released. Some of the new features are: Case History, Email Reply – with ability to include full email and portal history in all new responses to customer, dedicated notifications module with all standard set of notifications built-in, Email Commands, and many more!
5. New Version Released: Zap Calendar Pro (Team Calendar + Map Any Entity Data to Calendar): Now display activities in Team Calendar – color-coded by Owner. (earlier you could display activities color-coded only by activity type)
6. New Version Released: Zap Time Entry App (Track Time against Cases): Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)! The latest version provides automatic calculation of “Extended Price” based on Hourly/staff rates that have been configured in Contract.
7. Completely Revamped: Zap Attachment Viewer (with drag-and-drop): This release doubles the features available earlier!!! Some of them are Improved UI, gallery view, drag-and-drop, rename file names, delete attachments, attach to email, view attachments from related records etc.
Why Zap Apps?
Add New Capabilities
Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.
Start With Confidence
Try any of our apps for free before you buy it. We offer a 15-day trial period for all our apps
Get Support 24/7
Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.
Our Solution Offerings:
We build Apps (Extensions) for:
ZAP APPS
Zap All-in-One Annual Subscription
Get all apps under one simple Annual Subscription plan!
Zap Report Scheduler
Works With: Power Apps (Model Driven), Dynamics 365 CE
Schedule Reports (PDF, Excel), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint + Send Multiple Reports in Email using Workflow
Zap Helpdesk (**Flagship App**)
Works With: Dynamics 365 CE
The ultimate Helpdesk App for Dynamics 365 CE/CRM. Streamline Customer Service process and boost agent productivity!
Zap Email Parser (Email to Any Record)
Works With: Power Apps (Model Driven), Dynamics 365 CE
Create Dynamics 365 CE / Power Apps Sales leads, Support cases, or any other Custom Entity record automatically by parsing email. Save hours of manual data-entry!
Zap Copy Record
Works With: Power Apps (Model Driven), Dynamics 365 CE
Copy / Clone / Duplicate records in Dynamics 365 CE / Power Apps in a single click! Save time on data-entry.
Zap Email Reader
Works With: Power Apps (Model Driven), Dynamics 365 CE
Read your emails within Dynamics 365 CE / Power Apps (Model-Driven) with ease using Zap Email Reader App’s – Outlook like interface. Save unnecessary clicks by using built-in Reading pane!
ZAP Attachment Viewer (with drag-and-drop)
Works With: Power Apps (Model Driven), Dynamics 365 CE
View/Preview all attachments from Notes, emails and portal comments in a single place. Now even upload multiple attachments to notes using Drag-and-Drop!
Zap Calendar Pro (Schedule Anything)
Works With: Dynamics 365 CE
Team Calendar + Resource Scheduling + Add any table data to Calendar + Add Google Calendar Feeds
Zap Audit User Actions
Works With: Power Apps (Model Driven), Dynamics 365 CE
Track User logins and Actions like Create / Update/ Delete, Lead Qualify, Lead Disqualify, Opportunity Won, Opportunity Lost, Case Resolved, Case Cancelled, Email Sent, Task completed, Phone Call completed, Notes added etc
Zap In-App Notifications Generator
Works With: Power Apps (Model Driven), Dynamics 365 CE
Generate Notifications in-bulk: onDemand OR based on Trigger OR based on Recurring Pattern + Form Notifications + Email Notifications!
Zap Time Entry (Case Time Tracking)
Works With: Dynamics 365 CE
Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!
Latest Testimonials
Zap Report Scheduler App: Bulk Sending of Monthly Reports to Account Managers as well as statements and invoices to Customers – Absolute Tool for you!
Having struggled with long manual workarounds to email out invoices, statements and other reports in bulk, discovering the Zap Report Schedular App has massively improved our internal processes. We’re using it to automate bulk sends of monthly reports to our account managers as well as statements and invoices to customers. Being able to put a big button on a CRM form that you just have to press once to kick off a one-off send is a revelation. There’s no need to write code, you just need someone proficient in Sql Server Reporting Services and you’re done. The sales and support teams are incredibly helpful and I always have a response within half an hour.
If you have a requirement to automate the sending of an SSRS report – or multiple reports (yes you can send the outputs of more than report on the same email!) – this is absolutely the tool for you. There’s nothing else like it out there. Get it now, you won’t regret it.
– Julia Streatfield, Confederation of British Industry (CBI)
Zap Helpdesk (Email to Case): A Huge Time-Saver!
We highly recommend Zap Objects’ Email to Case App. A huge time-saver when implementing Dynamics 365 Customer Service Case Management. It has all the bases covered!
– Ian Smith, Syncratec – Your down-to-earth Microsoft Dynamics 365 and Cloud Solutions Provider.
What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
Do you have visibility of Case Updates (email received / sent, status changed, priority updated, portal comment added,…) when using Dynamics 365 for Customer Service? – Lets see How Zap Helpdesk can help!
In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for a case OR some user added [...]
Explaining WEB-TO-CASE feature when using Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service
Zap Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Case Support process using Dynamics [...]
Now Generate Report as per schedule and share the Download link in Teams Channel automatically – when using Zap Report Scheduler App for Dynamics 365 Sales, Customer Service & Power Apps
It is a common practice for users to receive daily / weekly reports from Dynamics 365 Sales or Customer Service in email. This way they are kept updated with all business and operational data in [...]
Hard Facts
Enjoy complete peace of mind with ZAP Apps