
Latest Updates (Jun 2022)
1. New App Released: Zap Time Entry App (Track Time against Cases + Timesheet): Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!
2. New Version Released: Zap Helpdesk App (v44.1.1.9) :A super major version of Zap Helpdesk has now been released. Some of the new features are: Case History, Email Reply – with ability to include full email and portal history in all new responses to customer, dedicated notifications module with all standard set of notifications built-in, Email Commands, and many more!
3. New Version Released: Zap Report Scheduler App (v 32.1.1.9):
1. When scheduling Excel or Word Template…user can now select even “Shared” personal excel template and “Shared” personal View
2. Automatic Retry for Report Generation using “Schedule Report” option: If due to any reason (eg report server busy), report generation fails… then we provide the option to retry report execution again after 1 minute… and then again if it fails then after 10 minutes. This retry mechanism would guarantee 99.99% delivery.
Why Zap Apps?

Add New Capabilities
Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.

Start With Confidence
Try any of our apps for free before you buy it. We offer a 15-day trial period for all our apps

Get Support 24/7
Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.
Our Solution Offerings:
We build Apps (Extensions) for:


ZAP APPS

Zap Add Icons To Views
Works With: Power Apps (Model Driven), Dynamics 365 CE
To be released in Jun 22! More details will be added soon!
What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
Case Lifecycle Management using different Case Statuses when using Zap Helpdesk App for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a support request and a case has [...]
How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they have been waiting for response from [...]
How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service
A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding: Which type of Cases are consuming the most time? Do we need to [...]
Hard Facts
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