
Latest Updates (Jan 2023)
1. New Version Released: Zap In-App Notifications App (v 53.0.1.9): Support for sending In-App Notification when User/s are mentioned in Timeline of any record (link)
2. New Version Released: Zap Report Scheduler App (v 33.0.1.9): Now automatically share the generated report download link to Teams channel. For details, refer blog: Automate the generation of Report and shared to Teams channel when using Zap Report Scheduler App (link)
3. Completely Revamped: Zap Attachment Viewer (with drag-and-drop): This release doubles the features available earlier!!! Some of them are Improved UI, gallery view, drag-and-drop, rename file names, delete attachments, attach to email etc.
4. New App Released: Zap Time Entry App (Track Time against Cases + Timesheet): Track and log time spent by support agents on cases directly from Case form (either using built in Timer functionality or manually add Start & End Times or duration)!
5. New Version Released: Zap Helpdesk App (v44.1.1.9) :A super major version of Zap Helpdesk has now been released. Some of the new features are: Case History, Email Reply – with ability to include full email and portal history in all new responses to customer, dedicated notifications module with all standard set of notifications built-in, Email Commands, and many more!
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Make best of your investment by building on what you already have. Easily add new capabilities to your existing Power Apps(Model Driven) OR Dynamics 365 CE/CRM.

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Find answers to your questions easily by accessing our extensive Knowledge Base 24/7. Feel free to email us for one-to-one support.
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What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
Generate In-App Notification when User is tagged or mentioned in Timeline when using Zap Notifications App for Dynamics 365 for Sales, Customer Service & Power Apps
In Dynamics 365 for Sales, Customer Service or Power Apps, you can tag user/s in Posts in Timeline of Accounts, Cases, Leads, Opportunities or any entity . Now, when the user/s are tagged/mentioned in Timeline [...]
How to drag-and-drop multiple attachments to Notes easily when using @ZapObjects Attachment Viewer App for Dynamics 365 for Sales, Customer Service and PowerApps
Zap Attachment Viewer App offers a consolidated view of all attachments from notes, emails as well as portal comments in a single place within the Dynamics 365 form. Along with previewing attachments, we can now [...]
Automate generation of Report & shared with Microsoft Teams when using Zap Report/View Scheduler App for Dynamics 365 for Sales, Customer Service or Power Apps
As many of us continue to work remotely, we are using Microsoft Teams, to collaborate with colleagues more than ever before. Wouldn't it be great if we can have the report link posted on to [...]
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