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Make best of your investment by building on what you already have. Easily add new capabilities to your existing Dynamics 365 CRM.
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ZAP APPS
Our Microsoft Dynamics 365 CRM Apps:
ZAP Email Parser
Extract email data to Dynamics 365 CRM sales leads, support cases, etc automatically using Zap Email Parser App. Save hours of manual data-entry!
ZAP Helpdesk – Email to Case
The ultimate Helpdesk App for Dynamics 365 CRM. Takes your email based support automation to Next level!
ZAP Team Calendar
Manage all activities of team (tasks, phone calls, appointments) from a calendar view within Microsoft Dynamics 365 CRM!
ZAP Lead Qualify without Opportunity
Qualify lead to create or skip opportunity record by choice! No more forceful creation of opportunity record on lead qualification!
ZAP Attachment Viewer
View all attachments from emails as well as notes in a single place. No more infinite clicking and scrolling for finding attachments which are deeply buried within crm email activity and notes records.
ZAP AutoNumber
Easily generate user-friendly reference ID’s for your Dynamics 365 CRM records.
What Clients Say…
We had been using Zap Email Parser for some time without any problems. Our partner sadly made some changes that broke the email parsing.
Zap teams support was fantastic. They promptly remoted in and fixed the problems with our system.
Impressed and appreciated – Thank you Julia & Co
We have setup Email Parser App in our Dynamics 365 CRM, so when inbound sales inquiries come through a webform on our site, that information is automatically populated as leads and email notification goes to the sales team. This automation helps us ensure that no enquiries go unanswered and are pushed to opportunity quickly.
As soon as we started using dynamics email-to-case, we notices process gaps with email. Helpdesk app was easy to install and configure. We found great help in the Knowledge Base and when we did need support great responses from the team. The automatic tracking of all our email communications with the customer was the best part (we had struggled a lot before we found this app).
Helpdesk App fixes huge and obvious deficiencies in Dynamics – the ability to automatically link an email to a case even if the subject text has been modified, and displaying all attachments on the case form. But there are bunch of less obvious cool features, for example Helpdesk App allows us to forward customer email to create new case and automatically link the customer to case (they cleverly extract the customer email address from email body text).
And as many have mentioned, the support from Zap team has so far been outstanding!
Recent Blog Posts
Demo video: How to configure email-to-case using Zap Helpdesk App for Dynamics 365 for Customer Service
Dynamics 365 for Customer Service can automatically create a case when an email is sent to one of your company's email addresses, such as support@mycompany.com. This Email-to-Case functionality auto-populates case fields from the content of [...]
Sample AutoNumber formats generated using Zap AutoNumber App for Microsoft Dynamics 365 Sales and Customer Service CRM
Zap Auto-Number App for Microsoft Dynamics 365 Sales and Customer Service CRM automatically generates sequential user-defined reference ID's for records. The ID can contain static string text, sequence number, random characters, random numbers, date-time as [...]
Generate autonumber for existing records using Zap AutoNumber in Microsoft Dynamics 365 CRM
A very common question for customer's setting up Auto-Numbering in their environment is how to generate auto-numbers for existing records. When a new record is created, then the auto-number is automatically generated (provided that you [...]
Hard Facts
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