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Zap Time Entry (Case Time Tracking + Timesheets)
Track and log time spent across Cases or Projects!
Zap Time Entry App includes below modules:
– Case Time Tracking (This module was released in Jun 22)
– Timesheet Management (This module will be released in Feb 23)
A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:
- Which type of Cases are consuming the most time
- Do we need to hire or scale down?
- How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap Time Entry App!
Works With:
Product Features
Case Time Tracking:
Easy to add/edit Time-entry Or start Timer from within Case Form
Easily add/remove fields from Time Entry form using out-of-box form editor
View Total Time, Billable Time and Non-Billable Time within Case Form/View
Global Time-Entry Panel to view OR Start/Stop Timers from anywhere
Real-Time Monitoring of Staff (by viewing whose all timers are running at-present)
Generate report of time spent on Cases by Agents / time spent on Cases for each Customer within selected time period
Works with Dynamics 365 Mobile as well as Tablet App
Timesheet Management:
To be released in Feb 22.
Feature Highlight #1: Time Entry Section added to Case form
Feature Highlight #1: Time Entry Section added to Case form
Feature Highlight #2: Easily Add Your Custom Fields to Time Entry Form!
Feature Highlight #2: Easily Add Your Custom Fields to Time Entry Form!
Feature Highlight #3: Access “Global Time Entry Panel” from any part of App!
Feature Highlight #3: Access “Global Time Entry Panel” from any part of App!
Feature Highlight #4: “Global Time Entry” button in ribbon will change to Red color if any Timers are in running state!
Feature Highlight #4: “Global Time Entry” button in ribbon will change to Red color if any Timers are in running state!
Feature Highlight #5: Real-time monitoring of Staff – by viewing running timers for all Users!
Feature Highlight #5: Real-time monitoring of Staff – by viewing running timers for all Users!
Feature Highlight #6: “Total Time” & “Billable Time” added to Case View
Feature Highlight #6: “Total Time” & “Billable Time” added to Case View
Feature Highlight #7: Time Entry Reporting
Feature Highlight #7: Time Entry Reporting
Feature Highlight #8: Adding New Time Entry From Dynamics 365 Mobile App
Feature Highlight #8: Adding New Time Entry From Dynamics 365 Mobile App
General FAQ
Yes, all our Zap Apps come with a 15-day trial. Please note that there is no functional difference between trial and licensed version.
Download and install the app solution file. Browse to Zap Apps >> Zap License to open the license registeration page (Refresh the page, if “Zap Apps” is not visible in sitemap). Fill-in the details and click “Register” button.
This will automatically start your 15-day trial. Feel free to email support@zapobjects.com if you have any questions.
You can purhcase any of Zap Apps from our online store. If you have already taken the trial then just let us know your CRM organization name and we will activate the trial to paid license online (no need to uninstall and reinstall the solution).
If you have not yet installed the solution in production then proceed with installation and registeration… once done let us know the CRM organization name.
All our apps are licensed by user-tier which is based on the total number of enabled CRM Users. To find the enabled CRM users, browse to Settings >> Security >> Users and change the view to Enabled Users.
Zap Objects offers few apps as free for commercial use. In-order to get your free license, register the license profile online. (Refer licensing KB articles for more info)
Related Blog Posts
How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service
A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding: Which type of Cases are consuming the most time? Do we need to [...]
Why you need to track time for support cases – when using Dynamics 365 for Customer Service CE
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