Zap Time Entry App includes below modules:
– Case Time Tracking (This module was released in Jan 22)
– Timesheet Management (This module will be released in Sep 22)
A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:
- Which type of Cases are consuming the most time
- Do we need to hire or scale down?
- How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap Time Entry App!