Zap PSA Time Entry App includes below modules:
– Case Time Tracking (This module is LIVE)
– Contract Management (This module will be released in Jan 24)
A very common requirement with Customer Support teams is the ability to track time spent against Cases.
Why watch the time?
This can help in understanding:
- Which type of Cases are consuming the most time
- Do we need to hire or scale down?
- How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap PSA Time Entry App!