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Do you have visibility of Case Updates (email received / sent, status changed, priority updated, portal comment added,…) when using Dynamics 365 for Customer Service? – Lets see How Zap Helpdesk can help!
In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for a [...]
How to insert record field values (e.g. Case Title, Case Number) easily within the In-App Notification message PLUS Auto-generate JSON when using Zap Notifications Generator App for Dynamics 365 Sales, Customer Service & Power Apps
In-App Notifications feature allows you to provide real-time updates to Dynamics 365 Sales, Customer Service & Power Apps Users. Some common scenarios where In-App Notifications could help are: new lead [...]
How do we guarantee 99.99% report delivery using Zap Report Scheduler App’s Auto Retry Mechanism – when using Dynamics 365 for Sales, Customer Service & Power Apps
Zap Report/View Scheduler App allows scheduling Reports (Multiple PDF, Excel files in Email), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint [...]
Now view / download / delete email attachments in bulk by using Zap Attachment Viewer App for Dynamics 365 Sales, Customer Service & Power Apps.
////This blog is presently in-progress and will be released on July 19, 2025 (along with the release or our newer version of Zap Attachment Viewer App) Zap Attachment Viewer App offers [...]
Now send password encrypted PDF’s to Customers using Flows / workflows – when using Zap Report Scheduler App for Dynamics 365 Sales, Customer Service or Power Apps
Zap Report/View Scheduler App allows scheduling Reports (Multiple PDF, Excel files in Email), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to SharePoint [...]
Now Clone Parent-Child Cases in 1-Click using Zap Copy/Clone/Duplicate record App for Dynamics 365 for Sales, Customer Service & Power Apps
Duplicating of record is one of those nifty features that doesn’t exist in PowerApps / Microsoft Dynamics 365 for Sales & Customer Service out-of-the-box. Using Zap Copy Record App you can Copy, [...]
Clone\Copy “Contact” to create a “Lead” in 1-Click – when using Zap Copy Record App for Dynamics 365 for Sales, Customer Service & Power Apps
Duplicating of record is one of those nifty features that doesn’t exist in PowerApps / Microsoft Dynamics 365 for Sales & Customer Service out-of-the-box. Using Zap Copy Record App you can [...]
Client Testimonial: Zap Report Scheduler App: Absolute Tool for you!
Zap Report/View Scheduler App allows scheduling Reports (Multiple PDF, Excel files in Email), Views, Excel Templates (Multiple Excel files in Email), Word Document Templates (Multiple Word Docs) + Save to [...]
Pin Important Attachments using Zap Attachment Viewer App for Dynamics 365 Sales, Customer Service & Power Apps
Zap Attachment Viewer App offers a consolidated view of all attachments from notes, emails & portal comments in a single place within the Dynamics record / form. The attachments can be [...]