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How can I setup reminder email for customers who have not responded to our pending cases when using Dynamics 365 for Customer Service
When working on support cases, it is very common to get into back-and-forth email communication with Customer. When support team is replying to Customer, they would normally change the case [...]
Case Study – #MSDyn365 Customer Service – Zap Helpdesk Solution Implementation @Amaxra @Zap Objects
Last week, we added one more customer to our Zap Helpdesk - Email to Case solution. To us, every customer addition has been an event to celebrate. This one was [...]
10 Canned Responses to use in your customer service emails
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve mental [...]
Quick Email reply to Customer from Case form using Canned Responses when using Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service
Zap Helpdesk - Email to Case App enhances and extends out-of-box email-to-case functionality. The app has tons and tons of features to fully automate your email based support process. "Canned [...]
Challenge: Can you send email reply to Customer from Case form in less than 5 clicks? – breakthrough feature added to Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service CRM
Do you know how many clicks does your support agent go-through, in-order to send email reply back to customer from Case form? Step 1: Open the email activity form from [...]
How to design a support process (email based) when using Dynamics 365 for Customer Service?
Dynamics 365 for Customer Service provides a very powerful platform for building Helpdesk system both - for external as well as internal company usage. This blog explains the various elements [...]
Why you need to track time for support cases – when using Dynamics 365 for Customer Service CRM
This blog is part 3 of the series of blogs which detail the case time tracking functionality - available options, limitations and our no-code approach using dynamics 365 for Customer [...]
Solution for tracking billable and non-billable times spent on support cases – No Code Approach – for Dynamics 365 for Customer Service CRM
This blog is part 2 of the series of blogs which detail the case time tracking functionality - available options, limitations and our no-code approach using dynamics 365 for Customer [...]
Tracking time spent on support cases – available out-of-box options, limitations and solution (no code approach) when using Dynamics 365 for Customer Service CRM
Recently we implemented a helpdesk case management system for our customer who also had requirement for tracking billable & non-billable time spent on support cases. In these series of blogs, [...]