Zap Helpdesk - Email to Case App Archives

Do you have visibility of Case Updates (email received / sent, status changed, priority updated, portal comment added,…) when using Dynamics 365 for Customer Service? – Lets see How Zap Helpdesk can help!

In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for [...]

Explaining WEB-TO-CASE feature when using Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service

Zap Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of [...]

How to create Case when customer sends email to Support Agent’s mailbox instead of Generic Support Mailbox when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service?

By setting up Email-to-Case in Dynamics 365 for Customer Service, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support [...]

Recent Case Updates panel & Conversation count for better case visibility + Support for email engagement features added to latest version (Oct 22 release) of Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below are some of the new features released in our Zap [...]

How Zap Helpdesk App for Dynamics 365 for Customer Service improves your Email-to-Case Support process

Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below is quick list of how Zap Helpdesk App [...]

Case Lifecycle Management using different Case Statuses when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a [...]

How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they [...]

New feature Alert (Mar 22): Now Manage Cases directly from your Outlook using Email Commands feature of @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable [...]

New feature Alert (Mar 22): Notifications Module with more then 10 built-in notifications (email as well as In-app)…now added to Zap Helpdesk App for Dynamics 365 for Customer Service

In latest release of Zap Helpdesk App (Mar 22)... we have added standard set of Notification rules that can be easily switched On/Off. These notifications can be sent by [...]

Now respond back to Case Requestor/Customer from personal inbox and automatically have the email “FROM RECIPIENT” as your Support address (e.g. support@zapobjects.com) when using Email Commands feature of Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable [...]

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