Zap Helpdesk - Email to Case App Archives

How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they [...]

New feature Alert (Mar 22): Now Manage Cases directly from your Outlook using Email Commands feature of @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable [...]

New feature Alert (Mar 22): Notifications Module with more then 10 built-in notifications (email as well as In-app)…now added to Zap Helpdesk App for Dynamics 365 for Customer Service

In latest release of Zap Helpdesk App (Mar 22)... we have added standard set of Notification rules that can be easily switched On/Off. These notifications can be sent by [...]

Now respond back to Case Requestor/Customer from personal inbox and automatically have the email “FROM RECIPIENT” as your Support address (e.g. support@zapobjects.com) when using Email Commands feature of Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable [...]

New Feature Alert (Feb 22): View Case field changes, Clean email conversations, portal comments using newly introduced “History” section in Case form when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the [...]

How to automatically remind Support Agents to respond for Cases which have received New Response from Requestors – when using Zap Helpdesk for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! As you may know that App already has a functionality to notify [...]

New Feature Alert: Helpdesk – Email Alias feature : Now Create Cases even from Forwarded Emails (having different SentTo Address then Queue Email address) when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. When using Out-of-box Email-to-Case in Dynamics [...]

New Feature Alert (Feb 22): How can Support Agents include clean email & portal history in all new email responses being sent to Requestor / Customer when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of [...]

How to parse structured email data to create Case…automatically populating the case fields when doing email-to-case using @ZapObjects Helpdesk Email-to-Case App for Dynamics 365 for Customer Service CE

Zap Objects: Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview [...]

How to design a Customer Support process when using Dynamics 365 for Customer Service?

Dynamics 365 for Customer Service provides a very powerful platform for building a Helpdesk system. This blog explains the various elements of support process right from first stage: Case [...]

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