Dynamics 365 for Customer Service provides a very powerful platform for building a Helpdesk system. This blog explains the various elements of support process right from first stage: Case [...]
When using out-of-box email-to-case, if you have checked the setting “Create records from email for unknown senders” then a new contact is created in CRM automatically when an email [...]
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve [...]
When using Dynamics 365 for Customer Service, you can configure "Record Creation and Updation Rules" to automatically create case when an email is sent to your company’s email addresses, [...]
Zap Helpdesk - Email to Case App enhances and extends the out-of-box standard email to case functionality. The App has tons and tons of features that can help provide [...]
Zap Helpdesk - Email to Case App enhances and extends the out-of-box standard email to case functionality. The App provides multiple options for assigning cases automatically on creation (from [...]
In this blog, I will explain the high level use-cases for setting up Email-to-Case in Microsoft Dynamics 365 CRM (for your support mailbox) and how Zap Helpdesk - Email [...]
By setting up Email-to-Case in Microsoft Dynamics 365 CRM, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support queue [...]
When we set-up email-to-case in Microsoft Dynamics 365 CRM, then all emails received at the support queue will automatically get converted to cases. Most of the companies use support@mycompany.com [...]
Recently, we had a customer who was having a shared mailbox on exchange server which received support issues from customers in a pre-filled fashion, similar to below email: ================== [...]
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