Zap Case Time Entry App (PSA Suite) Archives

How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service

A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding: Which type of Cases are consuming the [...]

Why you need to track time for support cases – when using Dynamics 365 for Customer Service CE

In this blog, we will go through the top 5 business benefits of why you need to track time-spent on support cases. Employee efficiency is easy to determine Without [...]

How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service

Why you need to track time for support cases – when using Dynamics 365 for Customer Service CE

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