Zap Case Time Entry App (PSA Suite) Archives

How to track Time across Cases or Activities in One-Click when using Zap PSA Time Tracking App for Dynamics 365 for Sales, Customer Service

Using Zap PSA Case Time Tracking App, users can track time spent on working on Support Cases, task, phone call or email in One click! Lets see how: 1. [...]

How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service

A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding: Which type of Cases are consuming the [...]

Why you need to track time for support cases – when using Dynamics 365 for Customer Service CE

In this blog, we will go through the top 5 business benefits of why you need to track time-spent on support cases. Employee efficiency is easy to determine Without [...]

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