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Case Study – #MSDyn365 Customer Service – Zap Helpdesk Solution Implementation @Amaxra @Zap Objects
Last week, we added one more customer to our Zap Helpdesk - Email to Case solution. To us, every customer addition has been an event to celebrate. This one was [...]
10 Canned Responses to use in your customer service emails
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve mental [...]
Quick Email reply to Customer from Case form using Canned Responses when using Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service
Zap Helpdesk - Email to Case App enhances and extends out-of-box email-to-case functionality. The app has tons and tons of features to fully automate your email based support process. "Canned [...]
Learn how Zap Helpdesk Solution built for Dynamics 365 Customer Service CRM boosts support agent productivity with Quick-Email-Reply feature
Zap Helpdesk solution enhances and extends out-of-box email-to-case functionality in Dynamics 365 CRM. The Out-of-box email-to-case is too basic in-terms of functionality and far too complicated to setup...On the other hand, [...]
How to design a support process (email based) when using Dynamics 365 for Customer Service?
Dynamics 365 for Customer Service provides a very powerful platform for building Helpdesk system both - for external as well as internal company usage. This blog explains the various elements [...]
Why you need to track time for support cases – when using Dynamics 365 for Customer Service CRM
This blog is part 3 of the series of blogs which detail the case time tracking functionality - available options, limitations and our no-code approach using dynamics 365 for Customer [...]
Solution for tracking billable and non-billable times spent on support cases – No Code Approach – for Dynamics 365 for Customer Service CRM
This blog is part 2 of the series of blogs which detail the case time tracking functionality - available options, limitations and our no-code approach using dynamics 365 for Customer [...]
Tracking time spent on support cases – available out-of-box options, limitations and solution (no code approach) when using Dynamics 365 for Customer Service CRM
Recently we implemented a helpdesk case management system for our customer who also had requirement for tracking billable & non-billable time spent on support cases. In these series of blogs, [...]
How to setup auto-assignment or auto-routing of cases based on matching keywords in incoming customer support email when doing email-to-case in Dynamics 365 for Customer Service
Troubled by a growing backlog of cases? Finding it difficult to assign cases during inflow spikes? When using Dynamics 365 for Customer Service, especially on one of those busy days, [...]