How to insert record field values (e.g. Case Title, Case Number, Owner, etc) within the In-App Notification message when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Power Apps

Microsoft released In-App Notification feature as part of Release Wave 2 - 2021. This feature allows the configuration of In-App notifications that pops out for users in the notification center [...]

By |October 9th, 2021|Zap Notifications Generator App|

New Feature Alert: Helpdesk – Email Alias feature : Now Create Cases even from Forwarded Emails (having different SentTo Address then Queue Email address) when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. When using Out-of-box Email-to-Case in Dynamics 365 [...]

By |August 13th, 2021|Zap Helpdesk - Email to Case App|


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