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How can your Support Agent easily reply back to Customer’s Email from – Dynamics 365 for Phones App when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service CE/CRM
Zap Objects Helpdesk Email to Case App is the most comprehensive Helpdesk App built on top of Dynamics 365 for Customer Service platform. You will be amazed by the breadth [...]
Does your Support Team gets lost in reading the Email history in Case form when using Social Pane or Timeline View? Try out @ZapObjects Email Reader App for @MSFTDynamics365 for Customer Service & Sales CE / CRM… Now available @MSFTAppSource
Any Case / Ticket Resolution process normally goes through a series of back-and-forth email communication between the Customer and your Support Team. Your Support Team actually spends most of their [...]
New Dynamics 365 CRM APP Release (July 2019) Update: Now read emails with ease in Dynamics 365 CE / CRM using @ZapObjects Email Reader App
Reading emails in Dynamics 365 CE / CRM using classic Social pane (v8) or timeline control (Dynamics 365 v9) is not very user-friendly. For example timeline control displays all activities [...]
Is @ZapObjects Email Parser App for Dynamics 365 CRM HIPAA compliant?
Zap Objects Email Parser App parses emails to create Dynamics 365 CRM records. Common use-cases are: Email to Lead Email to Case Email to Any CRM Record! Is Zap Email [...]
Now added Web-to-Case feature to @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service CRM
Zap Objects: Helpdesk Email-to-Case App provides a very powerful Customer Service desk functionality which has been built on top-of Dynamics 365 for Customer Service platform. In the latest release (May 2019) [...]
Automatically generating Invoice PDF through workflow and send in email when using @ZapObjects SSRS Report Scheduler App for Dynamics 365 CRM For Sales (New Feature Release Update)
A very common requirement when using Dynamics 365 CRM has been to generate invoice through a workflow and send it to Customer automatically via email. We are happy to let [...]
Automatically email Dynamics 365 CRM Report as a PDF/Excel/Word attachment Or “Attach to Notes” Or “Save to SharePoint” using Workflow when using @ZapObjects SSRS Report Scheduler App for Dynamics 365 CRM Online / On-Premise
Zap SSRS Report Scheduler App allows you to schedule Dynamics 365 CRM reports which can be received in email on periodic basis. This works for Online as well as On-Premise. We have [...]
Automatically set case field values, assign case, route case conditionally for newly created cases when using @ZapObjects Helpdesk-Email to Case App for #MSDyn365 for Customer Service
Zap Objects: Helpdesk App provides a very powerful Customer Service desk functionality which has been built on top-of Dynamics 365 for Customer Service platform. In the latest release of the [...]
Auto-Create Contact from Unknown Sender & then intelligently set the parent Account based on email domain match when using @ZapObjects Helpdesk- Email-to-Case App for #MSDyn365 for Customer Service CRM
When using out-of-box email-to-case, if you have checked the setting “Create records from email for unknown senders” then a new contact is created in CRM automatically when an email is [...]