Loading...
Blog2018-04-12T11:47:33+05:30

How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they have [...]

By |April 1st, 2022|Zap Helpdesk - Email to Case App|

Now respond back to Case Requestor/Customer from personal inbox and automatically have the email “FROM RECIPIENT” as your Support address (e.g. support@zapobjects.com) when using Email Commands feature of Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable in [...]

By |February 14th, 2022|Zap Helpdesk - Email to Case App|

New Feature Alert (Feb 22): View Case field changes, Clean email conversations, portal comments using newly introduced “History” section in Case form when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Case [...]

By |February 12th, 2022|Zap Helpdesk - Email to Case App|

Generate In-App Notifications automatically as per Recurring Schedule when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Power Apps (Eg Notifying Opportunity owners to follow-up when Est. Close date in next X days)

Microsoft released In-App Notification feature as part of Release Wave 2 - 2021. Zap Notifications Generator App allows bulk generation of In-App Notifications (Bell Notifications): onDemand, based on Triggers Or [...]

By |October 9th, 2021|Zap In-App Notifications Generator App|

Title

Go to Top