Zap PSA Time Tracking (Case + Timesheet Mgmt)


PSA Time Tracking is a module of our upcoming product: Zap PSA (Professional Services Automation) and can be licensed separately too!
Track and log time spent by support agents on cases directly from Case form! (Refer screenshots below:)

– Pricing is for 1-year. For multiple year pricing, email for a custom quote. – Pricing includes license for 1-production and 1-non-production environment.



A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding:

  • Which type of Cases are consuming the most time?
  • Do we need to hire or scale down?
  • How much to bill customer for support?

Now we can easily track time spent by your Support agents on Cases using Zap PSA Time Entry (released Jan 22)!

Below are some screenshots:

Additional information

User-Tier (count of all crm users)

1-30, 31-60, 61-100, 101-200

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