Zap Helpdesk


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Provide great Customer Support with Zap Helpdesk Solution for Dynamics 365 for Customer Service!

Refer App page for more details:

– Pricing is based on user-tiers (which is count of licensed CRM users)
– Pricing is for 1-year and includes user-count up to 30 users. For multiple year pricing or user-count above 30, email for a custom quote.
– Pricing includes license for 1-production and 1-non-production environment.



Zap Helpdesk – Email to Case App enhances and extends the out-of-box standard email-to-case functionality.

Some of the features are:

  • Powerful Email to Case capabilities
  • Ability to auto-link Cases to contact, account and even lead
  • Forward email to create a New Case and automatically link to the actual customer (by extracting the sender email address from email body text)
  • Automatic tracking of all email communication with customer to the case (no need to manually track each email)

The out-of-box email-to-case is very basic in terms of capabilities and far too complicated to set-up. Zap Helpdesk – Email to Case App makes setup process a breeze with its easy configuration process and helpful knowledgebase.

The app has tons and tons of features and functionality which has been built over years of experience and feedback from our customers. Our team is constantly evolving the app with newer features added in every iteration. In comparison, the out-of-box Email-to-Case… as the name suggests can only convert an incoming email to case.

Additional information

User-Tier (Count of Enabled CRM Users)

1-30, 31-60, 61-100, 101-200

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