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Zap Case Time Tracker
Track and log time spent by support agents on cases directly from Case form!
A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:
- Which type of Cases are consuming the most time
- Do we need to hire or scale down?
- How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap Case Time-Tracker!
Works With:
Product Features
Easy to add/edit time entries from within Case form
Summarized Total Time / Billable Time shown next to time-entries in Case form (in real-time)
Works even for Cases that have been Resolved or Cancelled
View reports of time spent on each Case or spent by each agent
Completely configurable Time Entry form (easily add/remove fields)
Works with Dynamics 365 Mobile as well as Tablet App
Feature Highlight #1: Time Tracking Section added to Case form
Feature Highlight #1: Time Tracking Section added to Case form
Feature Highlight #2: Adding New Time Entry Record using a Modal form from within Case form
Feature Highlight #2: Adding New Time Entry Record using a Modal form from within Case form
Feature Highlight #3: Case Time Entry Reporting
Feature Highlight #3: Case Time Entry Reporting
Feature Highlight #4: Displaying Total time and Billable Time in Case View
Feature Highlight #4: Displaying Total time and Billable Time in Case View
General FAQ
Yes, all our Zap Apps come with a 15-day trial. Please note that there is no functional difference between trial and licensed version.
Download and install the app solution file. Browse to Zap Apps >> Zap License to open the license registeration page (Refresh the page, if “Zap Apps” is not visible in sitemap). Fill-in the details and click “Register” button.
This will automatically start your 15-day trial. Feel free to email support@zapobjects.com if you have any questions.
You can purhcase any of Zap Apps from our online store. If you have already taken the trial then just let us know your CRM organization name and we will activate the trial to paid license online (no need to uninstall and reinstall the solution).
If you have not yet installed the solution in production then proceed with installation and registeration… once done let us know the CRM organization name.
All our apps are licensed by user-tier which is based on the total number of enabled CRM Users. To find the enabled CRM users, browse to Settings >> Security >> Users and change the view to Enabled Users.
Zap Objects offers few apps as free for commercial use. In-order to get your free license, register the license profile online. (Refer licensing KB articles for more info)
Zap Case Time Tracker FAQ
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