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How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they have [...]
How to track billable and non-billable time spent on Support Cases – using Zap Case Time Entry App for Dynamics 365 for Customer Service
A very common requirement with Customer Support teams is the ability to track time spent against Cases. This can help in understanding: Which type of Cases are consuming the most [...]
New feature Alert (Mar 22): Now Manage Cases directly from your Outlook using Email Commands feature of @ZapObjects Helpdesk App for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable in [...]
New feature Alert (Mar 22): Notifications Module with more then 10 built-in notifications (email as well as In-app)…now added to Zap Helpdesk App for Dynamics 365 for Customer Service
In latest release of Zap Helpdesk App (Mar 22)... we have added standard set of Notification rules that can be easily switched On/Off. These notifications can be sent by Email [...]
Now respond back to Case Requestor/Customer from personal inbox and automatically have the email “FROM RECIPIENT” as your Support address (e.g. support@zapobjects.com) when using Email Commands feature of Zap Helpdesk App for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! We had found that lot of our Helpdesk Customers are more comfortable in [...]
New Feature Alert (Feb 22): View Case field changes, Clean email conversations, portal comments using newly introduced “History” section in Case form when using Zap Helpdesk App for Dynamics 365 for Customer Service
Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Case [...]
How to automatically remind Support Agents to respond for Cases which have received New Response from Requestors – when using Zap Helpdesk for Dynamics 365 for Customer Service
Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! As you may know that App already has a functionality to notify Case [...]
Generate In-App Notifications automatically as per Recurring Schedule when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Power Apps (Eg Notifying Opportunity owners to follow-up when Est. Close date in next X days)
Microsoft released In-App Notification feature as part of Release Wave 2 - 2021. Zap Notifications Generator App allows bulk generation of In-App Notifications (Bell Notifications): onDemand, based on Triggers Or [...]
How to generate In-App Notifications using Power Automate / Flow when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Power Apps
Microsoft released In-App Notification feature as part of Release Wave 2 - 2021. Zap Notifications Generator App allows bulk generation of In-App Notifications (Bell Notifications): onDemand, based on Triggers Or [...]