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Some Common Use-Cases for In-App Notifications feature when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Power Apps
Microsoft released In-App Notification feature as part of Release Wave 2 – 2021. This feature allows the configuration of In-App notifications that pops out for users in the notification center while working [...]
Generate In-App Notifications in Bulk when using Zap Notifications Generator App for Dynamics 365 for Sales, Customer Service & Model Driven Apps
Before we start the blog, let me tell you that In-App Notifications feature is now in GA (for details, refer this MSFT Announcement (Apr 22)). In Dynamics 365 / Model [...]
How to enable In-App Notifications feature Non-Programmatically in Model Driven Apps (Dynamics 365 Sales / Customer Service/ Power Apps) when using Zap Notifications Generator App
Microsoft has released In-App Notification feature (part of Release Wave 2 - 2021) for Model Driven Apps which is still in public preview (as of Oct 9, 2021) . This [...]
Schedule to receive Daily Audit Log Report in Email using @ZapObjects Audit User Actions App & Zap Report Scheduler for Dynamics 365 for Sales & Customer Service
Zap Audit User Actions App for Dynamics 365 for Sales and Customer Service can help track User logins as well as User Actions like (create/update/delete/ qualify/opportunity won / email sent [...]
New Feature Alert: Helpdesk – Email Alias feature : Now Create Cases even from Forwarded Emails (having different SentTo Address then Queue Email address) when using Zap Helpdesk App for Dynamics 365 for Customer Service
Zap Objects: Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. When using Out-of-box Email-to-Case in Dynamics 365 [...]
Do you want a daily quick insight of various actions (Creates / updates / deletes / lead qualify/ opp won / case resolved etc) performed by Users in your Dynamics 365 CE / Power Apps? Check out Zap Custom Audit Report generated by @ZapObjects Audit User Actions App!
Zap Audit User Actions App for Dynamics 365 CE / Power Apps can help track User logins as well as User Actions like (create/update/delete/qualify/opportunity won/email sent/task completed etc)... In this [...]
Now easily track & report on User’s Login info (logged-in, did not login) within last X days, last login date-time, daily login trend etc using @ZapObjects Audit User Actions App for PowerApps & Dynamics 365 for CE/CRM Sales and Customer Service
Do you want to build a report on Login History of all active users in the system? Dynamics 365 does track the logins of Users... However generating any useful reports [...]
New Feature Alert (Feb 22): How can Support Agents include clean email & portal history in all new email responses being sent to Requestor / Customer when using Zap Helpdesk App for Dynamics 365 for Customer Service
Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the [...]
Now allow users to set preferences relating to which notifications/alerts they would like to see when using Zap Notifications/Alerts App for Dynamics 365 CE/ Power Apps
Zap Notifications / Alerts App provides In-App notifications to Dynamics 365 Users. There are mainly 2 categories of Notifications: 1. Bell Notifications: This could be used for: – General Notifications – e.g. [...]