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Implementing Email-to-Lead functionality in a simple way using Zap Email Parser in Microsoft Dynamics 365 CRM
We have all heard about Email-to-Case requirement and how Microsoft Dynamics 365 CRM can help…however what about Email-to-Lead. I am sure that some of you would have stumbled across this [...]
Using Microsoft Dynamics 365 CRM Service Module for building Internal Company Helpdesk
A helpdesk does exactly what its name suggests: it’s there to help you when problems arrive. Typically those are of a technical nature; you need someone to troubleshoot the printer or help you [...]
Use-Cases for setting up Email-to-Case for your companies generic support mailbox (e.g. support@mycompany.com) in Microsoft Dynamics CRM / 365 for Customer Service
In this blog, I will explain the high level use-cases for setting up Email-to-Case in Microsoft Dynamics 365 CRM (for your support mailbox) and how Zap Helpdesk - Email to [...]
Setting up your companies support queue (e.g. support @zapobjects .com) as a shared mailbox in Microsoft Dynamics 365 CRM
In this blog, we will go-through the steps needed for setting up a generic support queue (e.g. support@zapobjects.com) in Microsoft Dynamics 365 CRM online which can be used for receiving [...]
Linking Cases to Leads in Microsoft Dynamics 365 CRM using Zap Helpdesk – Email to Case App
When a case is created using email-to-case setup in Microsoft Dynamics 365 CRM, then the case customer field is linked to either a CRM contact or account (this field is [...]
Eliminating spam cases from being created through email-to-case when using @ZapObjects – Helpdesk solution for MSDYN365 for Customer Service
When we set-up email-to-case in Microsoft Dynamics 365 CRM, then all emails received at the support queue will automatically get converted to cases. Most of the companies use support@mycompany.com as [...]
Infinite Email Loop protection when usinge Email-to-Case in Microsoft Dynamics 365 CRM using Zap Helpdesk – Email to Case App
When a case is created in CRM (by email-to-case setup), the sender is notified back by email with details regarding case number and information for getting back. This kind of [...]
Using Custom Auto Number for Case ID with Zap Helpdesk – Email to Case App for Microsoft Dynamics 365 CRM
Out-of-box Case ID is automatically generated and is of format: CAS-00067-M7UGFD. This kind of Case ID is not meaningful for many users and there might be a need for a [...]
Updating an existing Zap App
We frequently release newer versions of our Zap Apps. This could be mainly because of newer features or bug fixes. Below are the steps that you could follow to update [...]