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Automatically set case field values, assign case, route case conditionally for newly created cases when using @ZapObjects Helpdesk-Email to Case App for #MSDyn365 for Customer Service
Zap Objects: Helpdesk App provides a very powerful Customer Service desk functionality which has been built on top-of Dynamics 365 for Customer Service platform. In the latest release of the [...]
Auto-Create Contact from Unknown Sender & then intelligently set the parent Account based on email domain match when using @ZapObjects Helpdesk- Email-to-Case App for #MSDyn365 for Customer Service CRM
When using out-of-box email-to-case, if you have checked the setting “Create records from email for unknown senders” then a new contact is created in CRM automatically when an email is [...]
Introducing Deep Copying / Cloning (Parent -> Child -> Grand Child -> Great Grand Child…) of records in Dynamics 365 CRM – using @ZapObjects Copy Record App
Duplicating of record is one of those nifty features that doesn’t exist in Microsoft Dynamics 365 CRM out-of-the-box. Using Zap Copy Record App you can copy, clone or duplicate records [...]
Dynamics 365 CRM – SSRS Report Scheduler App Giveaway by @ZapObjects – Have you Entered?
Zap SSRS Report Scheduler App allows you to schedule Dynamics 365 CRM reports which can be received in email on periodic basis. The current version works with Dynamics 365 Online...the [...]
Scheduling reports in Dynamics 365 CRM Online / On-Premise for Sales & Customer Service using @ZapObjects SSRS Report Scheduler App
Are your looking to schedule reports in Dynamics 365 CRM Online? Did everyone tell you that this is not possible? Look no futher, now you can schedule reports even in [...]
Top 5 use-cases for Copying / Cloning / Duplicating records in #MSDyn365 Sales & Customer Service using @ZapObjects Copy Record App
Copying or Cloning of records is one of the nifty features that doesn't exist in Dynamics 365 CRM out-of-box! How can Zap Object's - Copy Record App help? Using Zap [...]
How can I setup reminder email for customers who have not responded to our pending cases when using Dynamics 365 for Customer Service
When working on support cases, it is very common to get into back-and-forth email communication with Customer. When support team is replying to Customer, they would normally change the case [...]
Case Study – #MSDyn365 Customer Service – Zap Helpdesk Solution Implementation @Amaxra @Zap Objects
Last week, we added one more customer to our Zap Helpdesk - Email to Case solution. To us, every customer addition has been an event to celebrate. This one was [...]
10 Canned Responses to use in your customer service emails (comes built-in Zap Helpdesk App for Dynamics 365 for Customer Service CE/CRM)
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve mental [...]