We normally configure Workflows or "Power Automate" to send automatic emails to Users whenever any important events happen in Dynamics 365 CE / Power Automate. For example: Notifying Customer [...]
Zap Notifications / Alerts App allows you to configure different types of notifications which could be shown to Users based on any event in the system or any action [...]
Dynamics 365 CE / Power Apps does not have an in-app notification functionality which could be used to notify users of important updates or reminders. Zap Notifications App helps [...]
Zap Helpdesk App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ "Quick Email Reply" Section [...]
Zap Email Reader App provides Outlook-like interface to read emails within Dynamics 365 CE/CRM forms. The reading pane allows easy reading of the email contents without the need to open [...]
Presently when you need to preview an Email Attachment in Dynamics 365 CE/CRM, you need to first download the attachment and then open to preview it. These would be [...]
Zap Attachment Viewer App provides a consolidated view of all attachments in emails as well as notes for a particular record. This list is displayed in a "Web Resource" [...]
Problem Area: When using Dynamics 365 for Customer Service, a very common scenario is: Support Mailbox (support@mycompany.com) has been configured as Queue All emails (for New Cases as well [...]
Duplicating of records is one of those nifty features that doesn’t exist in Microsoft Dynamics 365 CE/CRM out-of-the-box. Using Zap Copy Record App you can Clone / Copy / [...]
Problem Area: In Timeline View, all images inside E-Mail are removed from the body and added as attachments. So when going through an email which has multiple images inline [...]
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