Dynamics 365 for Customer Service provides a very powerful platform for building a Helpdesk system. This blog explains the various elements of support process right from first stage: Case [...]
In this blog, we will go through the top 5 business benefits of why you need to track time-spent on support cases. Employee efficiency is easy to determine Without [...]
When using out-of-box email-to-case, if you have checked the setting “Create records from email for unknown senders” then a new contact is created in CRM automatically when an email [...]
When working on support cases, it is very common to get into back-and-forth email communication with Customer. When support team is replying to Customer, they would normally change the [...]
Last week, we added one more customer to our Zap Helpdesk - Email to Case solution. To us, every customer addition has been an event to celebrate. This one [...]
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve [...]
Zap Helpdesk - Email to Case App enhances and extends out-of-box email-to-case functionality. The app has tons and tons of features to fully automate your email based support process. [...]
Zap Helpdesk solution enhances and extends out-of-box email-to-case functionality in Dynamics 365 CRM. The Out-of-box email-to-case is too basic in-terms of functionality and far too complicated to setup...On the other [...]
Troubled by a growing backlog of cases? Finding it difficult to assign cases during inflow spikes? When using Dynamics 365 for Customer Service, especially on one of those busy [...]
When using Dynamics 365 for Customer Service, you can configure "Record Creation and Updation Rules" to automatically create case when an email is sent to your company’s email addresses, [...]
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