When a case is created from email then are the attachments saved to the case too? We often have a need to check the attachments received from the customer. It is very time consuming to search each email thread of a case to see if attachment exists.

Yes, there is a capability to copy attachments from received emails to case notes.

Further, in-order to help with the email attachments, we have also provided a section on the case form which can show you all the email attachments received from the customer in a summarized list format.