Zap Email Reader App provides Outlook-like interface to read emails within Dynamics 365 CE/CRM forms. The reading pane allows easy reading of the email contents without the need to open [...]

Presently when you need to preview an Email Attachment in Dynamics 365 CE/CRM, you need to first download the attachment and then open to preview it. These would be [...]

Problem Area: When using Dynamics 365 for Customer Service, a very common scenario is: Support Mailbox (support@mycompany.com) has been configured as Queue All emails (for New Cases as well [...]

Problem Area: In Timeline View, all images inside E-Mail are removed from the body and added as attachments. So when going through an email which has multiple images inline [...]

Zap Email Reader App provides an Outlook like interface for reading emails within Dynamics 365 CE/CRM. The reading pane allows easy reading of the email contents without the need [...]

Any Case / Ticket Resolution process normally goes through a series of back-and-forth email communication between the Customer and your Support Team. Your Support Team actually spends most of [...]

Reading emails in Dynamics 365 CE / CRM using classic Social pane (v8) or timeline control (Dynamics 365 v9) is not very user-friendly. For example timeline control displays all [...]