Zap Helpdesk - Email to Case App Archives

How to Notify Support Users in Microsoft Teams Channel about New Cases, New Responses, Case Closures, Case Assignments etc when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the [...]

“Quick Response” feature added to Dynamics New Email Form – allowing agents to compose email faster by auto-populating recipients, subject & body – when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the [...]

Customer emails a Resolved Case – Should you reopen it or not? Let’s see how Zap Helpdesk App for Dynamics 365 Customer Service can handle this?

Zap Objects - Helpdesk Email to Case App is the most comprehensive Helpdesk App built on top of Dynamics 365 for Customer Service platform. You will be amazed by [...]

Do you have visibility of Case Updates (email received / sent, status changed, priority updated, portal comment added,…) when using Dynamics 365 for Customer Service? – Lets see How Zap Helpdesk can help!

In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for [...]

Explaining WEB-TO-CASE feature when using Zap Helpdesk – Email to Case App for Dynamics 365 for Customer Service

Zap Helpdesk Email-to-Case Solution provides a very powerful Email-to-Case functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of [...]

How to create Case when customer sends email to Support Agent’s mailbox instead of Generic Support Mailbox when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service?

By setting up Email-to-Case in Dynamics 365 for Customer Service, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support [...]

Recent Case Updates panel & Conversation count for better case visibility + Support for email engagement features added to latest version (Oct 22 release) of Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below are some of the new features released in our Zap [...]

How Zap Helpdesk App for Dynamics 365 for Customer Service improves your Email-to-Case Support process

Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below is quick list of how Zap Helpdesk App [...]

Case Lifecycle Management using different Case Statuses when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a [...]

How to avoid DORMANT Cases by sending automated follow-up reminders to Case Requestors / Customers to respond back to the Support Team – when using @ZapObjects Helpdesk App for Dynamics 365 for Customer Service

Zap Helpdesk App is the most comprehensive Customer Service solution built on Dynamics 365 for Customer Service platform! Occasionally, we come across Support Cases which become dormant as they [...]

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