When using out-of-box email-to-case, if you have checked the setting “Create records from email for unknown senders” then a new contact is created in CRM automatically when an email [...]
Duplicating of record is one of those nifty features that doesn’t exist in Microsoft Dynamics 365 CRM out-of-the-box. Using Zap Copy Record App you can copy, clone or duplicate [...]
Zap SSRS Report Scheduler App allows you to schedule Dynamics 365 CRM reports which can be received in email on periodic basis. The current version works with Dynamics 365 [...]
Are your looking to schedule reports in Dynamics 365 CRM Online? Did everyone tell you that this is not possible? Look no futher, now you can schedule reports even [...]
Copying or Cloning of records is one of the nifty features that doesn't exist in Dynamics 365 CRM out-of-box! How can Zap Object's - Copy Record App help? Using [...]
When working on support cases, it is very common to get into back-and-forth email communication with Customer. When support team is replying to Customer, they would normally change the [...]
Last week, we added one more customer to our Zap Helpdesk - Email to Case solution. To us, every customer addition has been an event to celebrate. This one [...]
Canned responses can save support agents keystrokes on each case – saving time, sparing typos, and ensuring consistency in brand voice with a few clicks. They can also preserve [...]
Zap Helpdesk - Email to Case App enhances and extends out-of-box email-to-case functionality. The app has tons and tons of features to fully automate your email based support process. [...]
Zap Helpdesk solution enhances and extends out-of-box email-to-case functionality in Dynamics 365 CRM. The Out-of-box email-to-case is too basic in-terms of functionality and far too complicated to setup...On the other [...]
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