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So far admin has created 137 blog entries.

Linking Cases to Leads in Microsoft Dynamics 365 CRM using Zap Helpdesk – Email to Case App

When a case is created using email-to-case setup in Microsoft Dynamics 365 CRM, then the case customer field is linked to either a CRM contact or account (this field [...]

Eliminating spam cases from being created through email-to-case when using @ZapObjects – Helpdesk solution for MSDYN365 for Customer Service

When we set-up email-to-case in Microsoft Dynamics 365 CRM, then all emails received at the support queue will automatically get converted to cases. Most of the companies use support@mycompany.com [...]

Infinite Email Loop protection when usinge Email-to-Case in Microsoft Dynamics 365 CRM using Zap Helpdesk – Email to Case App

When a case is created in CRM (by email-to-case setup), the sender is notified back by email with details regarding case number and information for getting back. This kind [...]

Using Custom Auto Number for Case ID with Zap Helpdesk – Email to Case App for Microsoft Dynamics 365 CRM

Out-of-box Case ID is automatically generated and is of format: CAS-00067-M7UGFD. This kind of Case ID is not meaningful for many users and there might be a need for [...]

Updating an existing Zap App

We frequently release newer versions of our Zap Apps. This could be mainly because of newer features or bug fixes. Below are the steps that you could follow to [...]

Parse email data to create new case (Email to Case) with extracted values in Microsoft Dynamics 365 Customer Service CRM

Recently, we had a customer who was having a shared mailbox on exchange server which received support issues from customers in a pre-filled fashion, similar to below email: ================== [...]

Capture lead from external websites (Web to Lead) in Dynamics 365 CRM using ZapObjects – Email Parser App

Many online businesses have web forms that visitors fill-in such as contact forms, registration forms, survey forms etc. Ideally those leads out to come in to your Microsoft Dynamics 365 CRM [...]

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