Zap Objects: Helpdesk App provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of [...]
Zap Notifications / Alerts App provides In-App notifications to Dynamics 365 Users. There are mainly 2 categories of Notifications: 1. Bell Notifications: This could be used for: – General Notifications – [...]
Zap Notifications / Alerts App provides In-App notifications to Dynamics 365 Users. There are mainly 2 categories of Notifications: 1. Bell Notifications: This could be used for: - General [...]
Zap Report Scheduler App can Schedule Dynamics 365 Reports / Views / Excel Templates to be received in email inline or as attachment OR saved to SharePoint OR saved [...]
Dynamics 365 for Customer Service provides a very powerful platform for building a Helpdesk system. This blog explains the various elements of support process right from first stage: Case [...]
In this blog, we will go through the top 5 business benefits of why you need to track time-spent on support cases. Employee efficiency is easy to determine Without [...]
Our behavior is influenced by how easy or difficult we perceive an action to be. An easy-looking calendar is more likely to gain a positive, visceral reaction in comparison [...]
Zap Notifications / Alerts App allows you to configure different types of notifications which could be shown to Users based on any event in the system or any action [...]
Dynamics 365 CE / Power Apps does not have an in-app notification functionality which could be used to notify users of important updates or reminders. Zap Notifications App helps [...]
During Dynamics CRM 2016 days (now known as Dynamics 365 CE), Announcements were used to broadcast important news to all the CRM Users in an Organization. However this feature [...]
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