ms crm email to case Archives

Auto-assign case to tagged support agent during email-to-case in Microsoft Dynamics 365 for Customer Service

Zap Helpdesk - Email to Case App enhances and extends the out-of-box standard email to case functionality. The App has tons and tons of features that can help provide [...]

Use-Cases for setting up Email-to-Case for your companies generic support mailbox (e.g. support@mycompany.com) in Microsoft Dynamics CRM / 365 for Customer Service

In this blog, I will explain the high level use-cases for setting up Email-to-Case in Microsoft Dynamics 365 CRM (for your support mailbox) and how Zap Helpdesk - Email [...]

Parse email data to create new case (Email to Case) with extracted values in Microsoft Dynamics 365 Customer Service CRM

Recently, we had a customer who was having a shared mailbox on exchange server which received support issues from customers in a pre-filled fashion, similar to below email: ================== [...]

Auto-assign case to tagged support agent during email-to-case in Microsoft Dynamics 365 for Customer Service

Use-Cases for setting up Email-to-Case for your companies generic support mailbox (e.g. support@mycompany.com) in Microsoft Dynamics CRM / 365 for Customer Service

Parse email data to create new case (Email to Case) with extracted values in Microsoft Dynamics 365 Customer Service CRM

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