In the context of Customer Service / Case Management, how do you achieve that your support agents see updates on Cases? For example, if an email was received for [...]
Recently we came across below requirement from our Customer: Display an inline notification in Case form "Customer is on Credit Hold. Please contact Account Manager before proceeding" if the [...]
Dynamics 365 for Sales & Service - Email Engagement allows to track when recipients opened your message, clicked a link, opened an attachment, or sent a reply. For more [...]
Zap Report / View Scheduler App allows you to schedule Export of Reports to run at regular interval (Daily / Weekly / Monthly) and deliver in email. SharePoint is [...]
Duplicating of record is one of those nifty features that doesn’t exist in PowerApps / Microsoft Dynamics 365 for Sales / Customer Service out-of-the-box. Using Zap Copy Record App you [...]
Nobody should waste time in copying and pasting data between Emails and Dynamics 365. Let our Zap Email Parser App do the boring work and capture data from your [...]
Zap Report Scheduler App can Schedule Dynamics 365 Views / Reports / Excel Templates to be received in email inline or as attachment OR saved to SharePoint OR saved [...]
By setting up Email-to-Case in Dynamics 365 for Customer Service, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support [...]
Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below is quick list of how Zap Helpdesk App [...]
Zap Helpdesk App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a [...]
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