Zap Helpdesk - Email to Case App Archives - Page 5 of 5

Infinite Email Loop protection when usinge Email-to-Case in Microsoft Dynamics 365 CRM using Zap Helpdesk – Email to Case App

When a case is created in CRM (by email-to-case setup), the sender is notified back by email with details regarding case number and information for getting back. This kind [...]

Using Custom Auto Number for Case ID with Zap Helpdesk – Email to Case App for Microsoft Dynamics 365 CRM

Out-of-box Case ID is automatically generated and is of format: CAS-00067-M7UGFD. This kind of Case ID is not meaningful for many users and there might be a need for [...]

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